Privacy Policy

Effective Date: January 1. 2026

1. Introduction

Advanced Translations Technology, Inc. DBA ProCAT (“ProCAT,” “we,” “our,” or “us“) is committed to protecting the privacy and security of the personal information entrusted to us by our customers, dealers, distributors, students, educational institutions, business partners, website visitors, and other individuals with whom we conduct business.

This Privacy Policy explains how ProCAT collects, uses, stores, discloses, and safeguards Personal Information obtained through our website, online store, software and driver downloads, product registrations, customer accounts, technical support services, warranty administration, marketing activities, training programs, and other business operations.

Our goal is to collect only the information reasonably necessary to operate our business, provide quality products and services, fulfill our contractual obligations, protect our intellectual property, comply with applicable law, and serve our customers effectively.

By accessing or using the ProCAT website, purchasing Products, registering Products, downloading software or documentation, creating a customer account, requesting technical support, or otherwise providing information to ProCAT, you acknowledge that you have read and understand this Privacy Policy.

2. Scope

This Privacy Policy applies to Personal Information collected by ProCAT through:

  • The ProCAT website;
  • Online purchases;
  • Product registrations;
  • Warranty registrations;
  • Software, firmware, driver, and documentation downloads;
  • Customer accounts;
  • Technical support requests;
  • Customer service communications;
  • Training registrations;
  • Marketing communications;
  • Telephone, email, and written correspondence;
  • Trade shows, educational events, and conferences; and
  • Other lawful business interactions with ProCAT.

This Privacy Policy applies only to information collected by ProCAT. It does not apply to third-party websites, products, applications, or services that operate independently of ProCAT, even if they are accessible through links on our website.

3. Definitions

For purposes of this Privacy Policy:

  • “Personal Information” means information that identifies, relates to, describes, or could reasonably be associated with an identified or identifiable individual.
  • “Products” means ProCAT hardware, software, firmware, drivers, documentation, accessories, training materials, and related downloadable materials.
  • “Services” means warranty administration, technical support, customer service, training, product registration, software licensing, website services, and other business services provided by ProCAT.
  • “Website” means the ProCAT website and any webpages owned and operated by ProCAT.
  • “Customer” means any individual or organization that purchases, licenses, registers, downloads, owns, or uses ProCAT Products or Services.

4. Information We Collect

The categories of information ProCAT collects depend upon the nature of your relationship with us.

Contact Information

We may collect information such as:

  • Name
  • Company or organization
  • Job title
  • Mailing address
  • Shipping address
  • Billing address
  • Email address
  • Telephone number

This information is collected only when voluntarily provided or when necessary to fulfill a business transaction.

Customer Account Information

Customers creating an account or registering Products may provide:

  • Username
  • Password (stored in encrypted or otherwise protected form where applicable)
  • Customer identification number
  • Account preferences
  • Purchase history
  • Registered Products
  • Warranty information
  • Technical support history

Product Registration Information

To administer warranties, licensing, and customer support, ProCAT may maintain records including:

  • Product model
  • Serial number
  • Software version
  • Date of purchase
  • Selling dealer or reseller
  • Registration date
  • Warranty status

These records assist ProCAT in verifying ownership, confirming warranty eligibility, maintaining service histories, and providing efficient customer support.

Transaction Information

When Products or Services are purchased, ProCAT may maintain records relating to:

  • Orders
  • Invoices
  • Shipping information
  • Billing information
  • Transaction history
  • Customer communications relating to purchases

Payment card information is generally processed by authorized third-party payment processors. ProCAT does not ordinarily store complete payment card numbers.

Technical Support Information

When Customers request technical support, ProCAT may collect information reasonably necessary to diagnose and resolve reported issues, including:

  • Product identification
  • Software version
  • Operating system information
  • Error descriptions
  • Diagnostic information voluntarily provided by the Customer
  • Support communications
  • Service history

Support records are maintained to improve customer service, document resolutions, and administer ongoing support.

Website Usage Information

When you visit our Website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address;
  • Browser type and version;
  • Device type;
  • Operating system;
  • Pages visited;
  • Date and time of access;
  • Referring website;
  • Session duration; and
  • General geographic region derived from your IP address.

This information helps us maintain Website security, analyze Website performance, improve usability, and understand how visitors use our Website.

Marketing Information

If you request product information, subscribe to newsletters, register for training, or otherwise choose to receive communications from ProCAT, we may maintain records relating to your communication preferences and interactions with those communications.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in those communications or by contacting ProCAT directly.

Information You Voluntarily Provide

You may choose to provide additional information through emails, contact forms, surveys, warranty claims, product reviews, or other communications with ProCAT.

We ask that you provide only information reasonably necessary for us to respond to your request or conduct our business relationship.

5. Information We Do Not Intentionally Collect

ProCAT does not knowingly collect Personal Information from children under the age of thirteen (13) through its Website.

We also request that Customers refrain from submitting sensitive personal information that is unrelated to their business relationship with ProCAT unless specifically requested or required to fulfill a legal or contractual obligation.

6. Accuracy of Information

Customers are responsible for ensuring that the information provided to ProCAT is accurate, current, and complete.

ProCAT relies upon the accuracy of customer-provided information to administer warranties, provide technical support, process transactions, and maintain customer records.

Customers may request corrections or updates to their Personal Information by contacting ProCAT using the contact information provided at the end of this Privacy Policy.

7. How We Use Personal Information

ProCAT uses Personal Information solely for legitimate business purposes consistent with this Privacy Policy and applicable law. The information we collect enables us to provide Products and Services, maintain customer relationships, protect our business interests, and improve the quality of our Products and Services.

Depending upon your relationship with ProCAT, Personal Information may be used to:

  • Process orders and complete transactions;
  • Register Products and maintain ownership records;
  • Verify software licenses and warranty eligibility;
  • Provide technical support and customer service;
  • Deliver software updates, drivers, documentation, and other authorized downloads;
  • Respond to customer inquiries and requests;
  • Administer customer accounts;
  • Process warranty claims and product returns;
  • Maintain service and repair records;
  • Communicate regarding Products, Services, orders, and account activity;
  • Improve the operation, security, and performance of our Website;
  • Analyze business operations and customer needs;
  • Detect, investigate, and prevent fraud or unauthorized activity;
  • Protect ProCAT’s intellectual property and proprietary technology;
  • Comply with legal obligations; and
  • Enforce our agreements and policies.

ProCAT limits access to Personal Information to employees, contractors, and authorized service providers who require such access to perform their assigned responsibilities.

8. Product Registration and Warranty Administration

Maintaining accurate product registration records allows ProCAT to provide efficient customer service throughout the lifecycle of our Products.

Registration information may be used to:

  • Verify Product ownership;
  • Confirm warranty coverage;
  • Maintain repair histories;
  • Provide replacement parts when appropriate;
  • Notify Customers regarding Product-related information;
  • Verify eligibility for software downloads or updates; and
  • Maintain historical ownership records.

Product registration does not expand or modify any warranty rights. Warranty coverage is governed solely by the applicable written warranty provided with the Product.

9. Software Licensing and Download Administration

ProCAT develops proprietary software, firmware, drivers, documentation, and related technology that are protected by United States copyright law, trademark law, trade secret law, and other applicable intellectual property laws.

To administer software licenses and protect our intellectual property, ProCAT may maintain records relating to:

  • Customer accounts;
  • Product ownership;
  • Software version history;
  • Download dates;
  • Download history;
  • Product registrations;
  • License verification; and
  • Technical support eligibility.

These records assist ProCAT in:

  • Administering software licenses;
  • Providing customer support;
  • Verifying authorized use;
  • Preventing unauthorized distribution;
  • Investigating suspected software piracy;
  • Maintaining Product compatibility; and
  • Protecting ProCAT’s proprietary software and intellectual property.

Nothing in this Privacy Policy grants any ownership rights in ProCAT software or modifies the terms of any applicable software license agreement.

10. Technical Support

Providing effective technical support requires ProCAT to maintain accurate service records.

When Customers request assistance, ProCAT may use available information to:

  • Verify Product ownership;
  • Confirm warranty or support eligibility;
  • Review previous service history;
  • Diagnose reported issues;
  • Recommend solutions;
  • Document resolutions;
  • Improve future support; and
  • Train customer service personnel.

Support communications, including email correspondence and telephone conversations, may be documented for quality assurance, training, security, and recordkeeping purposes, where permitted by applicable law.

11. Customer Communications

ProCAT communicates with Customers for a variety of business purposes.

Examples include communications regarding:

  • Order confirmations;
  • Shipping notifications;
  • Product registrations;
  • Warranty matters;
  • Technical support;
  • Software availability;
  • Product documentation;
  • Security notifications;
  • Account administration; and
  • Customer service.

These communications are considered part of the normal administration of your relationship with ProCAT and may be sent even if you have elected not to receive promotional communications.

12. Marketing Communications

With your consent where required by law, ProCAT may send newsletters, educational materials, product announcements, training opportunities, special promotions, and other marketing communications.

Marketing communications may be based upon:

  • Previous purchases;
  • Registered Products;
  • Customer preferences;
  • Training registrations;
  • Event participation; or
  • Other interactions with ProCAT.

Customers may discontinue promotional communications at any time by using the unsubscribe instructions included in those communications or by contacting ProCAT directly.

Choosing not to receive promotional communications will not affect transactional or service-related communications that are necessary to administer your account or provide requested Products or Services.

13. Cookies and Website Technologies

ProCAT uses cookies and similar technologies to improve the operation, security, and functionality of our Website.

Cookies may be used to:

  • Maintain secure user sessions;
  • Remember Website preferences;
  • Improve Website performance;
  • Analyze visitor activity;
  • Enhance user experience; and
  • Support Website security.

Cookies generally fall into the following categories:

Essential Cookies

Essential cookies enable basic Website functionality, including navigation, security, and account access. These cookies are necessary for the proper operation of certain portions of the Website.

Functional Cookies

Functional cookies remember user preferences and improve the browsing experience by storing selected settings and preferences.

Analytics Cookies

Analytics cookies help ProCAT understand how visitors interact with the Website so that we may improve content, navigation, performance, and usability.

Information collected through analytics cookies is generally aggregated and used for statistical purposes.

Most Internet browsers permit users to manage cookie preferences, including deleting or disabling cookies. Please note that disabling certain cookies may affect the functionality of portions of the Website.

14. Website Analytics

ProCAT continually evaluates Website performance to improve the experience of our visitors.

Analytics information may be used to understand:

  • Website traffic patterns;
  • Frequently visited pages;
  • Navigation paths;
  • Device compatibility;
  • Browser compatibility;
  • Geographic usage trends;
  • Referral sources; and
  • Overall Website effectiveness.

This information is generally evaluated in aggregate form and is not used to identify individual visitors unless reasonably necessary for Website security, fraud prevention, or legal compliance.

15. Fraud Prevention and Security Monitoring

Protecting Customers and safeguarding ProCAT’s Products, software, and intellectual property requires reasonable monitoring of business systems.

Accordingly, ProCAT may use Personal Information and system records to:

  • Detect unauthorized account activity;
  • Prevent fraudulent transactions;
  • Investigate misuse of software or services;
  • Protect customer accounts;
  • Protect proprietary software and technology;
  • Investigate suspected violations of software license agreements;
  • Maintain network security;
  • Enforce contractual rights; and
  • Comply with legal obligations.

Where appropriate, ProCAT may investigate activity reasonably believed to violate applicable law, contractual agreements, or ProCAT’s intellectual property rights.

16. Internal Business Operations

ProCAT may use Personal Information for legitimate internal business purposes, including:

  • Financial administration;
  • Accounting;
  • Inventory management;
  • Customer relationship management;
  • Warranty administration;
  • Product planning;
  • Quality assurance;
  • Employee training;
  • Legal compliance;
  • Risk management;
  • Internal auditing; and
  • Corporate administration.

ProCAT strives to limit access to Personal Information to those individuals whose responsibilities require such access and who are subject to appropriate confidentiality obligations.

17. Disclosure of Personal Information

ProCAT does not sell Personal Information to third parties for monetary compensation.

We disclose Personal Information only as reasonably necessary to conduct our business, provide requested Products or Services, comply with legal obligations, or protect our legal rights.

Personal Information may be disclosed in the following circumstances.

Service Providers

ProCAT works with carefully selected third-party service providers that assist us in operating our business.

These providers may perform services including:

  • Website hosting;
  • Payment processing;
  • Shipping and logistics;
  • Data storage and backup;
  • Customer relationship management;
  • Email communications;
  • Website analytics;
  • Security monitoring;
  • Information technology support;
  • Professional consulting services; and
  • Other operational support services.

Service providers receive only the information reasonably necessary to perform the services requested by ProCAT and are expected to safeguard such information in accordance with applicable contractual and legal obligations.

Payment Processing

Payments made through the ProCAT Website are processed by independent payment processors using secure payment systems.

ProCAT generally does not retain complete payment card information.

Customers should consult the applicable privacy policies of payment processors regarding their handling of payment information.

Shipping Providers

When fulfilling orders, ProCAT may provide shipping carriers with information reasonably necessary to deliver purchased Products.

Such information may include:

  • Customer name;
  • Shipping address;
  • Telephone number when required for delivery;
  • Shipment identification; and
  • Delivery instructions.

Shipping providers may use this information solely for the purpose of completing delivery services.

Authorized Dealers and Distributors

When Products are purchased through an authorized ProCAT dealer or distributor, ProCAT may exchange limited information with the dealer for purposes including:

  • Product registration;
  • Warranty verification;
  • Service coordination;
  • Technical support;
  • Order fulfillment; and
  • Customer assistance.

Nothing in this Privacy Policy authorizes dealers or distributors to use customer information for purposes unrelated to their authorized relationship with ProCAT.

Legal Compliance

ProCAT may disclose Personal Information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law;
  • Respond to lawful governmental requests;
  • Comply with subpoenas, court orders, or other legal process;
  • Protect the safety of Customers or the public;
  • Investigate suspected unlawful activity;
  • Protect ProCAT’s legal rights;
  • Enforce contractual agreements; or
  • Defend legal claims.

Where appropriate, ProCAT will seek to limit disclosures to the information reasonably necessary under the circumstances.

Business Transactions

In the event of a merger, acquisition, financing, corporate reorganization, sale of assets, or similar business transaction, Personal Information may be transferred as part of the transaction.

Any successor organization receiving such information will remain subject to applicable legal obligations concerning the protection of Personal Information.

18. Protection of ProCAT’s Intellectual Property

ProCAT has invested substantial time, effort, and resources in developing its Products, software, documentation, and proprietary technology.

To protect these assets, ProCAT maintains records relating to software licensing, product registrations, technical support, and software downloads.

These records may be used to:

  • Verify authorized ownership;
  • Administer software licenses;
  • Confirm warranty eligibility;
  • Investigate unauthorized software distribution;
  • Prevent software piracy;
  • Detect fraudulent activity;
  • Protect proprietary technology; and
  • Enforce ProCAT’s contractual and intellectual property rights.

Nothing contained in this Privacy Policy limits ProCAT’s right to investigate or pursue appropriate legal remedies concerning unauthorized use, reproduction, distribution, or infringement of its intellectual property.

19. Data Security

Protecting customer information is an important responsibility.

ProCAT maintains administrative, technical, and physical safeguards designed to protect Personal Information from unauthorized access, disclosure, alteration, misuse, or destruction.

Our security practices may include:

  • Role-based access controls;
  • Authentication procedures;
  • Password protection;
  • Secure network architecture;
  • Firewalls;
  • Encryption where appropriate;
  • Secure communication protocols;
  • Security monitoring;
  • Physical security measures;
  • Employee confidentiality obligations; and
  • Ongoing maintenance of information systems.

Access to Personal Information is limited to employees, contractors, and authorized service providers who require such access to perform legitimate business responsibilities.

Although ProCAT employs commercially reasonable safeguards, no method of electronic transmission or electronic storage can be guaranteed to be completely secure.

Accordingly, ProCAT cannot guarantee the absolute security of information transmitted over the Internet or stored electronically.

Customers are encouraged to protect their account credentials, use strong passwords, and promptly notify ProCAT if unauthorized use of an account is suspected.

20. Data Retention

ProCAT retains Personal Information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Administering customer accounts;
  • Maintaining product registration records;
  • Providing warranty services;
  • Providing technical support;
  • Maintaining software licensing records;
  • Completing transactions;
  • Complying with legal obligations;
  • Resolving disputes;
  • Enforcing contractual rights;
  • Maintaining financial and tax records; and
  • Preserving legitimate business records.

Retention periods vary depending upon the nature of the information, applicable legal requirements, and ProCAT’s legitimate business needs.

When Personal Information is no longer required, ProCAT will take reasonable measures to securely delete, destroy, anonymize, or otherwise dispose of such information in accordance with applicable law and established business practices.

21. Your Privacy Rights

Depending upon applicable law, you may have certain rights regarding your Personal Information.

Subject to verification of your identity and any applicable legal limitations, you may request to:

  • Access Personal Information maintained by ProCAT;
  • Correct inaccurate Personal Information;
  • Request deletion of certain Personal Information;
  • Obtain information regarding the categories of Personal Information collected;
  • Understand the purposes for which Personal Information is used; and
  • Opt out of promotional marketing communications.

To protect customer privacy, ProCAT may request information reasonably necessary to verify the identity of any individual submitting a privacy-related request before providing access to Personal Information or making requested changes.

ProCAT will respond to verified requests within the time periods required by applicable law.

22. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), subject to applicable statutory exceptions.

California residents may have the right to:

  • Request access to Personal Information collected about them;
  • Request correction of inaccurate Personal Information;
  • Request deletion of certain Personal Information;
  • Understand the categories of Personal Information collected;
  • Know the categories of third parties to whom Personal Information has been disclosed;
  • Request information concerning ProCAT’s data practices; and
  • Exercise applicable privacy rights without unlawful discrimination.

ProCAT does not sell Personal Information as that term is generally understood under the CCPA.

ProCAT also does not knowingly share Personal Information for cross-context behavioral advertising as defined by applicable California law.

California residents wishing to exercise applicable privacy rights may contact ProCAT using the contact information provided below.

23. Children’s Privacy

The ProCAT Website and our Products and Services are intended for use by businesses, educational institutions, professional court reporters, captioners, legal professionals, students participating in professional training programs, and other adults.

ProCAT does not knowingly collect Personal Information online from children under the age of thirteen (13).

If ProCAT becomes aware that Personal Information has been collected from a child under the age of thirteen without appropriate parental consent where required by law, we will take reasonable steps to delete such information from our records.

Parents or legal guardians who believe a child has submitted Personal Information to ProCAT may contact us using the information provided below.

24. Third-Party Websites

For your convenience, the ProCAT Website may contain links to websites operated by third parties.

These websites are independent of ProCAT and maintain their own privacy policies and practices.

ProCAT does not control, endorse, or assume responsibility for the content, privacy practices, security, or operation of any third-party website.

Your use of any third-party website is governed by that website’s own terms and privacy policy. We encourage you to review those policies before providing any Personal Information.

25. International Visitors

ProCAT is headquartered in the United States and conducts its principal business operations within the United States.

If you access the Website from outside the United States, you understand that your Personal Information may be transferred to, processed, and stored in the United States or other jurisdictions where ProCAT or its service providers operate.

By voluntarily providing Personal Information to ProCAT, you acknowledge and consent to such transfers where permitted by applicable law.

26. Changes to This Privacy Policy

Technology, business practices, and applicable privacy laws continue to evolve.

Accordingly, ProCAT reserves the right to modify or update this Privacy Policy at any time.

When material changes are made, ProCAT will revise the Effective Date appearing at the beginning of this Privacy Policy and, where required by law, provide additional notice through our Website or other appropriate communication channels.

The revised Privacy Policy becomes effective upon publication unless otherwise stated.

Your continued use of the Website, Products, or Services following the effective date of a revised Privacy Policy constitutes your acknowledgment of the updated Privacy Policy.

27. Contact Information

Questions regarding this Privacy Policy or ProCAT’s privacy practices may be directed to:

ProCAT
Attn: Privacy Officer
5115 Douglas Fir Road, Suite L

Calabasas, CA 91302

United States

Telephone: 818-222-5010

Email: privacy@procat.com

Website: https://www.procat.com

To help protect customer privacy, ProCAT may request information sufficient to verify the identity of any individual submitting a request concerning Personal Information.

28. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of California and applicable federal law, without regard to conflict of law principles.

Nothing contained in this Privacy Policy shall be interpreted as limiting any rights or obligations imposed by applicable privacy or consumer protection laws.

29. Severability

If any provision of this Privacy Policy is determined by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

30. Entire Privacy Policy

This Privacy Policy constitutes ProCAT’s complete statement regarding the collection, use, disclosure, retention, and protection of Personal Information obtained through the Website and ProCAT’s business operations.

This Privacy Policy does not amend, replace, or supersede any separate agreement governing the purchase, licensing, warranty, maintenance, technical support, or authorized use of any ProCAT Product or Service.

Where another written agreement expressly governs the handling of specific information relating to a particular Product, Service, or transaction, the terms of that agreement shall control with respect to the matters it specifically addresses.

31. Effective Date

This Privacy Policy is effective as of January 1, 2026 and supersedes all previous versions of the ProCAT Privacy Policy.

ProCAT encourages customers and Website visitors to review this Privacy Policy periodically to remain informed about our current privacy practices.

© 2026 Advanced Translations Technology, Inc. All Rights Reserved.

All trademarks, service marks, trade names, product names, logos, software, documentation, and other intellectual property referenced on the Website are the property of ProCAT, LLC or their respective owners and are protected by applicable intellectual property laws.

Unauthorized reproduction, distribution, modification, or use of ProCAT’s proprietary materials is prohibited except as expressly authorized by ProCAT or permitted by applicable law.