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Topics
:
The Last 6 Hot Topics
MyProCAT.com -- Client Resource
Center
Hardware Requirements
Upgrading and
Installation
Stylus
Denoto
WinnerVR
Editor
Realtime
RTF/CRE
CaptiVision
Flash
Miscellaneous
What are the system
requirements for Winner2000 (version 7.0)?
NOTE: Please
refer to tips/winnerxpspecs.htm for Hardware requirements for current
versions of Winner XP.
|
Description |
Minimum |
Recommended |
|
Computer |
o
Pentium
III
o
Desktop: 800 MHz
or higher
o
Notebook 600 MHz
or higher
o
128 MB
RAM
o
Windows 98, or
Windows 98 Second Edition
o
10 Gigabyte hard
drive
o
Mouse
o
1024x768 SVGA
adapter
o
1024x768 SVGA
Display
o
2 Serial
ports
o
1 Parallel
port |
o
Pentium
4
o
1.7 GHz or
higher
o
256 MB
RAM
o
Windows 98, 98
Second Edition, Windows 2000, WindowsXP
o
30 Gigabyte hard
drive
o
Mouse
o
1024x768 SVGA
adapter
o
1024x768 SVGA
Display
o
2 Serial
ports
o
1 Parallel
port |
|
Modem |
Any Windows compatible
modem |
Any Windows compatible
modem for internet connection but an external modem is
required for doing Closed Captioning. |
|
Internet |
e-Mail account and
Internet access |
e-Mail account and
High Speed\Broadband Internet access |
|
Writer |
Any supported
writer |
Flash offers the best
realtime features. Winner2000 is compatible with writers
offered by Stenograph |
|
Realtime
cable |
Must use cables
provided by the manufacturer of the
writer |
Must use cables
provided by the manufacturer of the
writer |
|
AudioTrack |
Sound card
Increase
minimum hard drive requirements to largest
available |
An external storage
device for backing up the AudioTrack files is
recommended |
|
Printer |
HP or 100% HP LaserJet
compatible printers using PCL language. Other printers
are compatible but HP provides the most efficient
features. Use of Mopiers (i.e. HP 1100) is not
recommended |
HP 2100, 4000 or 5000
printers are recommended |
|
Printer
cable |
Use of USB to
Centronix printer is highly recommended to avoid
conflicts. However, check your warranty statement for
exclusions. |
|
Computer
brands |
Toshiba and Dell offer
higher-quality products and support. Toshiba notebook
computers and Dell desktop computers are highly recommended.
Other brands may not offer the same level of support and clean
integration with Windows and its drivers. Use of "no-name"
brands are discouraged for daily production. ProCAT sells and
supports the Toshiba notebook
computers. |
How do I install
Winner 2000 from the CD-ROM?
22. Insert the Winner 2000 CD
into the CD-ROM drive. Windows will automatically run the
installation program. If you get the installation screen, go to step
5. If not, follow step 2.
23. In the main Windows screen,
click on the Start button.
24. Select Run.
25. Type D:setup (assuming the CD-ROM drive
is D).
26. You will be prompted for
user information (i.e. name, company, etc.), enter that
information.
27. When prompted for a user ID,
enter a new ID. DO NOT USE A USER ID THAT CORRESPONDS TO VERSION 6.
For example, if your ID is ED, then enter EDV7 to designate a
version 7 working area.
28. Call customer service
department for a registration number at
1-800-966-1221.
29. The installation program
will prompt you to enter the user ID for version 6.0. Enter your
version 6.0 user ID. DO NOT ENTER THE NEW VERSION 7 USER
ID.
30. Restart windows after
installing Winner 2000
31. To run Winner 2000, click on
the Start button | Programs | ProCAT | Winner 2000.
What are the
hardware Requirements for CaptiVision?
The hardware requirements
listed below are intended for a single-user, realtime CaptiVision
software. Please review the items listed below under the
heading "Additional Equipment" if you intend to use CaptiVision in
an Offline-realtime captioning mode.
|
Computer |
Desktop or
Notebook computer
Pentium II or Pentium III processor (400
MHz or higher)
Minimum 64MB RAM
1.0 Gb or higher hard
drive
Minimum 800x640 SVGA display adapter &
monitor
2 serial ports
1 Printer
port |
|
Encoder |
Refer to the resources
page for a list of encoder
manufacturers. |
|
Modem |
Any Windows
compatible modem that supports the "AT" command set
(Hayse compatible). |
|
Printer |
HP or "100%
PCL" compatible printers |
|
Monitor |
Minimum
800X640 resolution |
|
Writer |
Flash,
Stentura, or any other popular writer. |
|
Speech
Engine |
ViaVoice or
Dragon Naturally
Speaking |
Additional Equipment
|
VCR |
2 VCR's (one
machine to play and one to record) |
|
TV |
14" or larger
TV equipped with a decoder |
|
Cables |
Four video
cables (RCA cables and RCA to BNC
converters) |
How do I install
Winner 2000 Web updates?
Depending which one you will
need, you would click on the blue hyperlink that says "disk
1".
Next you will be presented with another window that asks
if you would like to save to disk. By default, this will always say
"Save to disk". Click "OK".
There will be another window that
will come up asking you where you want to save it. At the top of
this window it will say "Save in" and there will be a drop down menu
next to that. Click on the down arrow and select your DESKTOP. It
should be the very first one in the list. After the "Save in" says
"Desktop", click "OK".
***It is best to let this
completely download before you attempt to download the next one in
line.***
After the download is
finished, click on the next disk in line on our Web page and repeat
steps 6 and 7 again until you have downloaded all the disks in your
section.
After you have download all
the disks to your Desktop, disconnect from the internet. When you go
to your Desktop (The Windows start up screen with all your icons
like "My Computer" and "Recycling Bin") you will see the disks you
downloaded. Double-click on the file marked with 1 at the
end.
The next window you will see will have a set of
instructions on it. Please read them and press "OK".
Next,
the WinZip Self-Extractor will come up. There is nothing to change
in this window. Click on the "UNZIP" button.
In order to extract
the files, it will ask you for a password.
You must fill out the Password
registration box to receive authorization.
When you get a
message that says that the file(s) were unzipped successfully, click
"OK" and then click "Close" on the WinZip
Self-Extractor.
Click on the next disk in line on your
Desktop and repeat steps 10 through 13 until you have unzipped all
the disks on your Desktop.
Put Disk 1 back in your computer
and click on "Start" and then click on "Run".
In the
command line, type "A:Setup" (without the quotes).
That will
start the installation process and will present you with
instructions. Please follow them carefully.
How do I convert my
dictionary from previous ProCAT software to Winner 2000
format?
32. Use any Windows or DOS file
management utility (i.e. Restore, WinARC16, WinARC32, Windows
Explorer, etc.) to copy the "PDICT" file from an older computer to
the new computer. Preferably, copy the file into your new
Winner2000 user folder. Winner2000 user folders appear within
the Winner directory
33. Start Winner2000 by
double-clicking on an icon.
34. Click on the dictionary
maintenance button.
35. Select the Import function
on the Dictionary Maintenance menu bar.
36. Choose Import Personal
dictionary.
37. Use the Windows Open dialog
box to navigate to the folder where you have copied your older
personal dictionary. If the file has been correctly copied to
the Winner2000 user folder as described in Step 1 above, the PDICT
file will appear within the Open dialog box when you choose the
import personal option.
38. Double click on the PDICT to
select it and begin converting it.
39. Upon completion, Winner2000
will create a new file called PDICT32. You may click on the
view button to examine the entries in the newly converted
dictionary.
Winner 2000
Software Updates
Winner2000 updates are
available here on our Web server and they are free of charge to our
clients with a valid support policy. In an continuing effort
to provide the best return on investment to our clients, we make the
interim software updates available for immediate downloading.
We will continue to provide major updates through the traditional
means (media and documentation delivered by a common carrier).
Please contact the customer service department, if you are on a
valid support plan, to get the user access information to our
download site. Click
here to access the download site if you already have a valid
user ID and password.
Who is Authorized
to work on my Flash Writer?
All the major service
centers in the United States have been trained to service your
Flash writer. A complete list of the "authorized" service
centers appear at: http://www.procat.com/Flash/Flash-ServiceCenters.html.
These fine establishments are also authorized to buy genuine Flash
Parts directly from ProCAT. Beware of any unauthorized
establishment that offers extended warranty on your Flash
writer.
There are no other
authorized service centers other than those that appear on this
list.
Who do I go to for
support if I decide to buy a used Flash from Stenotech or another
used equipment reseller?
Despite what you may be told by the used
equipment resellers, warranty and support is not
transferable. Your reseller is your first line of
support. You should direct your support questions to the
reseller. However, you may, for a fee, register your writer
with ProCAT to receive warranty service and support. Please
contact ProCAT customer services department for pricing.
Is StenoTech an
Authorized Flash Service Center?
No. StenoTech is a reseller of used
equipment and a software dealer for another CAT vendor.
StenoTech has not been established by ProCAT as an authorized Flash
service center or reseller. Any purported claims of equipment
warranty is not valid upon ProCAT or its authorized service
centers.
Can I save money
by buying a refurbished writer from ProCAT?
Yes. There is a limited number of
machines that are available for sale as a "refurbished
writer." These writers are typically used as loaners or used
by our sales staff for demonstration purposes. The refurbished
machines carry a one-year parts and labor warranty.
My steno window
covers the text, how do I adjust the windows so I can see both of
them?
Put your mouse on top of the
MAXIMIZE\RESTORE button (second button on the top/right portion of
the title bar for the steno window) and there will be a bubble that
comes up that will either say MAXIMIZE or
RESTORE.
If it says RESTORE, then
click on it and the bubble will then say MAXIMIZE. If it says
MAXIMIZE, then you can put the mouse on the left side of the window
towards the middle of the screen.
When you put it on the very
edge, it becomes a bi-directional arrow (an arrow that points both
left and right). When you see this arrow, click and hold down on the
left mouse button. While you hold the mouse button down, move (drag)
it towards the right to make it smaller.
What is the Flash
user support policy?
Technical support is
available, free of charge, to the original purchaser of Flash
writers. Flash support department is open 9:00-6:00 PDT,
Monday through Friday. A one-time, nominal fee is assessed to
the purchasers of used Flash writers to be eligible for technical
support.
Are there any
service plans available for the Flash?
Yes. We offer two service
plans to meet your needs. The plans are:
|
Plan Benefits |
Service Plans |
|
Premier |
Standard |
|
Plan
duration |
one-year |
one-year |
|
Technical
support |
Yes |
Yes |
|
100% coverage
on parts and labor -- excluding the consumable and parts
damaged due to neglect |
Yes |
Yes |
|
Flash ROM
upgrades |
Yes |
Yes |
|
Next
business-day loaner -- time restriction
applies |
Yes |
No |
|
One annual
overhaul and cleaning |
No |
No |
Please
call our Flash customer service department at (800) 966-1221 for
current pricing.
I get a "Runtime
Error" when I try to restore a file using the Archive
Wizard!
Winner2000, under certain
circumstances does not properly register the Archive Wizard
software. Follow the instructions listed below to register the
software manually.
40. Click the start button,
choose Programs.
41. Select the "MS-DOS prompt"
from the Programs menu.
42. At the DOS prompt
type:
cd\windows\system.
43. At the windows\system prompt
type:
regsrv32 c:\winner\sys32\duzactx.dll
44. You will receive a message
indicating that the operation was successful.
45. Type Exit and press the
Enter key to close the DOS window.
Why is Playback
Volume in AudioTrack low?
There have been cases where clients
would record something in AudioTrack and when they go back and play
it in the editor it is hardly audible. What is happening? It may be
that the Recording volume control is not adjusted for the
microphone.
Here is a way to adjust the
Recording Volume Control:
46. Click on the Start button,
go to Programs, Accessories, Volume Control.
47. You should get a window that
looks like this:
3.
Click on Options.
4.
Click on Properties. This is what you should
see:
5.
Make sure that "Recording" is selected on the above window, and
"Mic" has been selected from the "Volume
Controls."
6.
Click on OK.
7.
You should now have a window that looks like this:
8.
Make sure that the slider for Mic Volume is all the way up as shown
in the picture and has a check mark in
Selected.
This
should improve the Playback Volume in Audio Track.
How do I Create
Excerpts?
Often time court reporters
will call in asking how to create an excerpt from an original Job.
Here’s how:
o
Open original Job in
the Editor.
o
Use your mouse or
Shift + Down-arrow key to highlight the area that you need for the
excerpt.
o
With your mouse click
on the Copy button.
o
Click on File
o
Click on New, the following window will
appear.
o
Now select the page
layout that you translate with.
o
Now you should
be at a blank editor screen.
o
Now click on Edit.
o
Now click on Paste. This will insert the area
that you highlighted.
o
Hit the F2 button to
Save the file and so that you can
give it a name.
Note:
Once you have saved and
given the file a name then if you have the view in page layout mode,
you will be able to see line numbers
Which operating
systems is Flash card compatible with?
In a nutshell, it is compatible with all
of them. However, the process and the procedure for setting up
the Flash varies by your operating system. Here are some links
to follow for additional information on setting up your
Flash:
o Windows 95 and Windows
98
o Windows ME
o Windows
2000
o WindowsXP
o Windows NT
Can I read a Flash card into Case
Catalyst?
Yes. If your computer is equipped
with a PC-card slot, you can set it up to support direct read
feature. However, you must request Flash version D8 ROM to be
loaded into your Flash. If you currently own a Flash, you may
contact ProCAT to receive this update free of charge if you are on a
valid support plan.
The instructions for enabling your
PC-card is available on these pages. Please refer to the other
FAQ's in the Flash section or use the links below..
o Windows 95 and Windows
98
o Windows ME
o Windows
2000
o WindowsXP
o Windows
NT
Impression
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Is Impression a paperless machine?
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Yes. Impression is a paperless only machine.
We continue to offer Stylus and Flash for those who require a paper-based machine .
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Would
anyone be able to see my realtime output if I am using the
Bluetooth (wireless) port?
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No. Your wireless port will only permit the authenticated users to
see you realtime output.
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Why
did you use Windows CE in Impression?
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Every computer
needs an operating system. Some companies develop
single-purpose operating system for their machine. This
approach limits rapid use of existing technology to improve
the user experience. We chose to use Microsoft
Windows to run the computer inside Impression. This approach
will permit us to capitalize on the billions of dollars being
invested in this technology. Additionally, being familiar with Windows, makes it very easy to learn
Impression. We could have saved a bundle (improve our profit
margin) by using the free open source OS, Linux but that would mean our
clients will have to learn the most "geeky"
operating system.
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Where
do I buy the compact flash and SD cards?
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These
cards are commonly available at most camera shops and consumer
electronic stores (i.e. Best Buy, Target, WalMart,
etc. You can also purchase them online from ProCAT.
*Please note, ProCAT recommends using the same make, model, and size cards. Although it is possible to use mismatched cards, you are more likely to expierence a loss of data.
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What
is the purpose of having two processors in Impression?
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The
most important design consideration was to eliminate
"stacking" problem and develop a realtime writer
that provides useable and meaningful output. Having a
processor dedicated to capturing the keystrokes helps us achieve
our most important goal. The second processor is an Xscale
type processor that is commonly used in handheld
computers. We use this processor for realtime
translation and data storage.
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Is
there a floppy drive in the Impression?
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No.
Floppy drives are for the most part
obsolete. In fact, a floppy drive is an optional item that
you may buy separately. Flash memory
technology is far more reliable than the floppy drive.
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What
is the purpose of the audio recording port?
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You
may use the audio recording feature that is built into Impression
to record the spoken words synchronized with text of the
testimony. The audio and text files may be imported into
your CAT system in RTF/CRE format.
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I
love the feel and touch of my stenotype machine. How
does it feel to write on Impression?
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We
use the same mechanical keyboard as our competitor.
Impression will have the same touch and feel of the machines that
you use now.
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Can
I upgrade my current machine to Impression?
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No.
We offer a very generous trade-in value on your current writer. Please contact our sales department for additional information.
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Are
there local authorized service centers for Impression?
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Not at the moment. However, we
will cross-training our nationwide team of
Stylus and Flash ARC and ASP centers to provide maintenance services for
your Impression.
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What
is Bluetooth?
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Bluetooth
is the commonly used wireless data transmission
protocol. Learn
more.
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