-
How to backup to CD with WindowsXP
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How to Format an ASCII File
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Courier New is too light.
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USB
HASP key
isn’t working!
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Can
I read my XEC-5 diskette on WindowsXP?
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Archive Wizard and the Magic of ZIP
Files.
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What
causes a runtime error when I try to restore a case in Archive
Wizard?
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How
do I install the drivers for the HASP key?
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What
is needed to install a new version of Winner2000 on my computer?
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Can
I read my XEC-5 notes diskette on a Windows 2000 and XP platforms?
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Can
I read my Baron Transcriptor X floppy diskette on Windows NT,XP, or
2000?
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Can
I read my MeritWriter (AKA StenoWriter and TurboWriter ) diskette on a
Windows NT, 2000, or XP?
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Saving your Steno Note Files in ASCII
format
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Using RealTime Coach with Winner VR
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Using RealTime Coach with Winner XP
What
are the system
requirements for Winner2000 (version 7.0)?
NOTE: Please
refer to
tips/winnerxpspecs.htm for Hardware requirements for current
versions of Winner XP.
|
Description
|
Minimum
|
Recommended
|
|
Computer
|
-
Pentium III
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Desktop: 800 MHz or higher
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Notebook 600 MHz or higher
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128
MB RAM
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Windows 98, or Windows 98 Second Edition
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10 Gigabyte hard drive
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Mouse
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1024x768 SVGA adapter
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1024x768 SVGA Display
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2 Serial ports
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1 Parallel port
|
|
|
Modem
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Any Windows
compatible modem
|
Any Windows compatible modem for internet connection
but an external modem is required for doing Closed Captioning.
|
|
Internet
|
e-Mail account
and Internet access
|
e-Mail account and High Speed\Broadband Internet access
|
|
Writer
|
Any supported
writer
|
Flash offers
the best realtime features. Winner2000 is compatible with
writers offered by Stenograph
|
|
Realtime
cable
|
Must use
cables provided by the manufacturer of the writer
|
Must use
cables provided by the manufacturer of the writer
|
|
AudioTrack
|
Sound card
Increase minimum hard drive requirements to largest available
|
An external
storage device for backing up the AudioTrack files is recommended
|
|
Printer
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HP or 100% HP
LaserJet compatible printers using PCL language. Other
printers are compatible but HP provides the most efficient
features. Use of Mopiers (i.e. HP 1100) is not recommended
|
HP
2100, 4000 or 5000 printers are recommended
|
|
Printer
cable
|
Use of USB to
Centronix printer is highly recommended to avoid conflicts.
However, check your warranty statement for exclusions.
|
|
Computer
brands
|
Toshiba and Dell offer higher-quality products and
support. Toshiba notebook computers and Dell desktop computers are
highly recommended. Other brands may not offer the same level of
support and clean integration with Windows and its drivers. Use of
"no-name" brands are discouraged for daily production. ProCAT sells
and supports the Toshiba notebook computers.
|
How do I
install Winner 2000 from the CD-ROM?
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Insert the Winner 2000 CD into the
CD-ROM drive. Windows will automatically run the installation program.
If you get the installation screen, go to step 5. If not, follow step
2.
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In the main Windows screen, click on the
Start button.
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Select Run.
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Type D:setup (assuming
the CD-ROM drive is D).
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You will be prompted for user
information (i.e. name, company, etc.), enter that information.
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When prompted for a user ID, enter a new
ID. DO NOT USE A USER ID THAT CORRESPONDS TO VERSION 6. For example,
if your ID is ED, then enter EDV7 to designate a version 7 working
area.
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Call customer service department for a
registration number at 1-800-966-1221.
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The installation program will prompt you
to enter the user ID for version 6.0. Enter your version 6.0 user ID.
DO NOT ENTER THE NEW VERSION 7 USER ID.
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Restart windows after installing Winner
2000
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To run Winner 2000, click on the Start
button | Programs | ProCAT | Winner 2000.
What
are the hardware Requirements for CaptiVision?
The hardware requirements
listed below are intended for a single-user, realtime CaptiVision
software. Please review the items listed below under the heading
"Additional Equipment" if you intend to use CaptiVision in an
Offline-realtime captioning mode.
|
Computer
|
Desktop or Notebook
computer
Pentium II or Pentium III processor (400 MHz or higher)
Minimum 64MB RAM
1.0 Gb or higher hard drive
Minimum 800x640 SVGA display adapter & monitor
2 serial ports
1 Printer port
|
|
Encoder
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Refer to the resources
page for a list of encoder manufacturers.
|
|
Modem
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Any Windows compatible
modem that supports the "AT" command set (Hayse
compatible).
|
|
Printer
|
HP or "100% PCL"
compatible printers
|
|
Monitor
|
Minimum 800X640
resolution
|
|
Writer
|
Flash,
Stentura, or any
other popular writer.
|
|
Speech Engine |
ViaVoice or Dragon Naturally Speaking |
Additional Equipment
|
VCR
|
2 VCR's (one machine to
play and one to record)
|
|
TV
|
14" or larger TV
equipped with a decoder
|
|
Cables
|
Four video cables (RCA
cables and RCA to BNC converters)
|
How do I
install Winner 2000 Web updates?
Depending which one you will
need, you would click on the blue hyperlink that says "disk 1".
Next you will be presented with another window that asks if you would like
to save to disk. By default, this will always say "Save to
disk". Click "OK".
There will be another window that will come up asking you where you want
to save it. At the top of this window it will say "Save in" and
there will be a drop down menu next to that. Click on the down arrow and
select your DESKTOP. It should be the very first one in the list. After
the "Save in" says "Desktop", click "OK".
***It is best to let this completely download before you
attempt to download the next one in line.***
After the download is finished,
click on the next disk in line on our Web page and repeat steps 6 and 7
again until you have downloaded all the disks in your section.
After you have download all
the disks to your Desktop, disconnect from the internet. When you go to
your Desktop (The Windows start up screen with all your icons like
"My Computer" and "Recycling Bin") you will see the
disks you downloaded. Double-click on the file marked with 1 at the
end.
The next window you will see will have a set of instructions on it. Please
read them and press "OK".
Next, the WinZip Self-Extractor will come up. There is nothing to change
in this window. Click on the "UNZIP" button.
In order to extract the files, it will ask you for a password.
You must fill out the Password
registration box to receive
authorization.
When you get a message that says that the file(s) were unzipped
successfully, click "OK" and then click "Close" on the
WinZip Self-Extractor.
Click on the next disk in line on your Desktop and repeat steps 10 through
13 until you have unzipped all the disks on your Desktop.
Put Disk 1 back in your computer and click on "Start" and then
click on "Run".
In the command line, type "A:Setup" (without the quotes).
That will start the installation process and will present you with
instructions. Please follow them carefully.
How do I convert
my dictionary from previous ProCAT software to Winner 2000 format?
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Use any Windows or DOS file management
utility (i.e. Restore, WinARC16, WinARC32, Windows Explorer, etc.) to
copy the "PDICT" file from an older computer to the new
computer. Preferably, copy the file into your new Winner2000
user folder. Winner2000 user folders appear within the Winner
directory
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Start Winner2000 by double-clicking on
an icon.
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Click on the dictionary maintenance
button.
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Select the Import function on the
Dictionary Maintenance menu bar.
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Choose Import Personal dictionary.
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Use the Windows Open dialog box to
navigate to the folder where you have copied your older personal
dictionary. If the file has been correctly copied to the
Winner2000 user folder as described in Step 1 above, the PDICT file
will appear within the Open dialog box when you choose the import
personal option.
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Double click on the PDICT to select it
and begin converting it.
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Upon completion, Winner2000 will create
a new file called PDICT32. You may click on the view button to examine
the entries in the newly converted dictionary.
Winner
2000 Software Updates
Winner2000 updates are
available here on our Web server and they are free of charge to our
clients with a valid support policy. In an continuing effort to
provide the best return on investment to our clients, we make the interim
software updates available for immediate downloading. We will
continue to provide major updates through the traditional means (media and
documentation delivered by a common carrier). Please contact the
customer service department, if you are on a valid support plan, to
get the user access information to our download site. Click
here to access the download site if you already have a valid user ID
and password.
Who
is Authorized to work on my Flash Writer?
All the major service centers in
the United States have been trained to service your Flash
writer. A complete list of the "authorized" service
centers appear at: http://www.procat.com/Flash/Flash-ServiceCenters.html.
These fine establishments are also authorized to buy genuine Flash Parts
directly from ProCAT. Beware of any unauthorized establishment that
offers extended warranty on your Flash writer.
There are no other authorized
service centers other than those that appear on this list.
Who
do I go to for support if I decide to buy a used Flash from Stenotech or
another used equipment reseller?
Despite what you may be told
by the used equipment resellers, warranty and support is not
transferable. Your reseller is your first line of support. You
should direct your support questions to the reseller. However, you
may, for a fee, register your writer with ProCAT to receive warranty
service and support. Please contact ProCAT customer services
department for pricing.
Is
StenoTech an Authorized Flash Service Center?
No. StenoTech is a reseller
of used equipment and a software dealer for another CAT vendor.
StenoTech has not been established by ProCAT as an authorized Flash service
center or reseller.
Any purported claims of equipment warranty is not valid upon ProCAT or its
authorized service centers.
Can I save
money by buying a refurbished writer from ProCAT?
Yes. There is a limited number of machines that are available for
sale as a "refurbished writer." These writers are typically used as
loaners or used by our sales staff for demonstration purposes. The
refurbished machines carry a one-year parts and labor warranty.
My
steno window covers the text, how do I adjust the windows so I can see
both of them?
Put your mouse on top of the
MAXIMIZE\RESTORE button (second button on the top/right portion of the
title bar for the steno window) and there will be a bubble that comes up
that will either say MAXIMIZE or RESTORE.
If it says RESTORE, then click on it and
the bubble will then say MAXIMIZE. If it says MAXIMIZE, then you can put
the mouse on the left side of the window towards the middle of the
screen.
When you put it on the very edge, it
becomes a bi-directional arrow (an arrow that points both left and right).
When you see this arrow, click and hold down on the left mouse button.
While you hold the mouse button down, move (drag) it towards the right to
make it smaller.
What
is the Flash user support policy?
Technical support is available, free of
charge, to the original purchaser of Flash writers. Flash support
department is open 9:00-6:00 PDT, Monday through Friday. A one-time,
nominal fee is assessed to the purchasers of used Flash writers to be
eligible for technical support.
Are
there any service plans available for the Flash?
Yes. We offer two
service plans to meet your needs. The plans are:
|
Plan
Benefits
|
Service
Plans
|
|
Premier
|
Standard
|
|
Plan duration
|
one-year
|
one-year
|
|
Technical support
|
Yes
|
Yes
|
|
100% coverage on parts and
labor -- excluding the
consumable and parts damaged due to neglect
|
Yes
|
Yes
|
|
Flash ROM upgrades
|
Yes
|
Yes
|
|
Next business-day loaner -- time restriction applies
|
Yes
|
No
|
|
One annual overhaul and cleaning
|
No
|
No
|
Please call our Flash customer service
department at (800) 966-1221 for current pricing.
I
get a "Runtime Error" when I try to restore a file using the
Archive Wizard!
Winner2000, under certain
circumstances does not properly register the Archive Wizard
software. Follow the instructions listed below to register the
software manually.
-
Click the start button, choose Programs.
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Select the "MS-DOS
prompt" from the Programs menu.
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At the DOS prompt type:
cd\windows\system.
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At the windows\system
prompt type:
regsrv32 c:\winner\sys32\duzactx.dll
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You will receive a message indicating that the
operation was successful.
-
Type Exit and press the Enter key to close the DOS
window.
Why is Playback Volume in AudioTrack low?
There have been cases where clients would
record something in AudioTrack and when they go back and play it in the editor
it is hardly audible. What is happening? It may be that the Recording volume
control is not adjusted for the microphone.
Here is a way to adjust the Recording Volume Control:
-
Click on the Start button, go to Programs, Accessories, Volume Control.
-
You should get a window that looks like this:
3. Click on Options.
4. Click on
Properties. This is what you should see:
5. Make sure that
"Recording" is selected on the above window, and "Mic" has been selected from
the "Volume Controls."
6. Click on OK.
7. You should now have a window that
looks like this:
8. Make sure that the
slider for Mic Volume is all the way up as shown in the picture and has a check
mark in Selected.
This should improve the Playback Volume in Audio Track.
How
do I Create Excerpts?
Often time
court reporters will call in asking how to create an excerpt from an
original Job. Here’s how:
